Clinical Communication & Collaboration Market

Global Clinical Communication & Collaboration Market Research Report Global Industry Analysis, Size, Share, Growth, Trends, Regional Analysis, Competitor Analysis and Forecast 2024-2032: By Offerings (Solution and Services), By Deployment (Hosted and On-premise), By End-Use (Hospitals, Clinical Labs, Physicians), By Communication Type (Voice, Text, and Video) and Region (North America, Europe, Asia-Pacific, and Rest of the World).

ICT & Media | January 2024 | Report ID: EMR00461 | Pages: 301

The global clinical communication & collaboration market was valued at USD 3.39 billion in 2023 and is estimated to reach approximately USD 16.13 billion by 2032, at a CAGR of 18.9% from 2024 to 2032.

The clinical communication and collaboration market has become a major player in the healthcare industry, transforming the way doctors consult with each other and plan patient care. Innovative platforms and technology in this fast-paced industry are meant to improve patient outcomes, expedite workflows, and facilitate real-time information sharing among healthcare professionals.

Healthcare environments are experiencing a growing need for efficient and effective communication. The market is responding to this demand by emphasizing secure messaging, care coordination, and connection with electronic health records. The clinical communication and collaboration market is critical to creating a responsive and interconnected healthcare ecosystem, as the industry continues to emphasize interoperability and user-friendly solutions.




Report Attribute


Estimated Market Value (2023)

3.39 Bn

Projected Market Value (2032)

16.13 Bn

Base Year


Forecast Years

2024 - 2032

Scope of the Report

Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment- By Offerings, By Deployment, By End-Use, By Communication Type, & Region

Segments Covered

By Offerings, By Deployment, By End-Use, By Communication Type, & Region

Forecast Units

Value (USD Billion or Million), and Volume (Units)

Quantitative Units

Revenue in USD million/billion and CAGR from 2024 to 2032

Regions Covered

North America, Europe, Asia Pacific, Latin America, and Middle East & Africa, and the Rest of World

Countries Covered

U.S., Canada, Mexico, U.K., Germany, France, Italy, Spain, China, India, Japan, South Korea, Brazil, Argentina, GCC Countries, and South Africa, among others

Report Coverage

Market growth drivers, restraints, opportunities, Porter’s five forces analysis, PEST analysis, value chain analysis, regulatory landscape, market attractiveness analysis by segments and region, company market share analysis, and COVID-19 impact analysis.

Delivery Format

Delivered as an attached PDF and Excel through email, according to the purchase option.


Global Clinical Communication & Collaboration Market Dynamics

The need for enhanced communication solutions is driven by the growing emphasis on patient-centric care and the requirement for streamlined processes in the healthcare industry. The industry is rising as a result of interoperability becoming more and more important, mobile technology use, and integration with electronic health records. Innovation is driven by the growing understanding among healthcare professionals of the significance of secure messaging and real-time information exchange. Policies that prioritize data security and privacy also impact market dynamics, fostering a stable environment where technology and healthcare meet to improve clinical collaboration and communication.


Global Clinical Communication & Collaboration Drivers

  • Patient-Centric Care Emphasis

Around the world, healthcare providers understand how important it is to put patients first and concentrate on providing individualized, all-encompassing care. This change in strategy fuels the need for cutting-edge communication solutions that enable better patient outcomes, satisfaction, and engagement.

To provide tailored treatment plans, patient-centric care emphasizes the necessity of seamless communication between healthcare teams. This communication must be timely and pertinent. The market reacts to the growing emphasis on patient empowerment in healthcare by providing cutting-edge technologies that improve teamwork and communication and, eventually, raise the standard of patient care.

  • Integration with Electronic Health Records (EHR)

Complete patient care depends on the smooth integration of communication technologies with EHR as healthcare organizations move to digital platforms. Workflows are streamlined by this connectivity, which makes it easier for medical staff to access and share real-time patient data. Medical teams can improve overall efficiency, decrease errors, and improve care coordination by cultivating a single ecosystem in which communication is synchronized with patient information. In addition to improving healthcare delivery, the interaction of communication tools with EHRs fosters a more unified and evidence-based approach to medical decision-making.



  • Integration Challenges

Integration problems frequently arise from the complexity of integrating communication solutions with current healthcare systems, impeding smooth information sharing. Healthcare companies encounter challenges when trying to synchronize disparate platforms and technologies, which can lead to delays and possible workflow disruptions. The adoption of advanced communication tools is impacted by financial constraints arising from the time and expense required to overcome these integration challenges. These difficulties are exacerbated by healthcare professionals' resistance to technology change, which calls for all-encompassing approaches to handle integration complications and encourage the broad adoption of creative solutions throughout the healthcare ecosystem.

  • Data Security Concerns

Sensitive patient data must be protected because of the growing reliance on digital platforms. Healthcare institutions face the difficulty of making sure that strong security measures are in place to prevent data breaches and unauthorized access. Strict legal requirements increase the complexity and necessitate thorough compliance plans. The unease around the possible breach of patient confidentiality hinders the smooth implementation of communication solutions. Sustaining these worries necessitates continuous endeavors to establish sophisticated encryption, authentication, and access restrictions, building trust between medical practitioners and patients concerning the safe management of private health information.



  • IoT Integration in Healthcare

Real-time monitoring of patient vitals, medical equipment, and environmental conditions is made possible by the proliferation of IoT devices. This abundance of information opens up possibilities for creative communication strategies that improve care coordination, enable prompt interventions, and optimize processes. Healthcare personnel may rapidly access vital information through seamless integration, which promotes better patient outcomes and more informed decision-making. The convergence of IoT and communication technologies creates a networked healthcare environment that provides unmatched chances for effectiveness, mechanization, and data-driven cooperation across the patient care process.

  • AI and Machine Learning Applications

Healthcare systems can improve clinical decision-making procedures, automate repetitive jobs, and analyze massive amounts of data for insightful analysis by utilizing these technologies. Intelligent automation is provided by AI-driven communication technologies, which make it easier for medical practitioners to exchange information effectively. In the long term, machine learning algorithms can improve overall efficiency and patient outcomes by anticipating patient demands, streamlining processes, and personalizing care plans. The use of AI in clinical communication represents a major advancement in the development of contemporary healthcare practices since it not only simplifies procedures but also creates new opportunities for proactive, data-driven collaboration.


Segment Overview

  • By Offerings

Based on offerings, the global clinical communication & collaboration market is divided into solutions and services. The solutions category dominates the market with the largest revenue share in 2023. This section includes a range of software and technology products that are intended to meet certain healthcare communication requirements. Mobile apps, interoperable systems, secure messaging platforms, and real-time collaboration tools are a few examples of potential solutions. Services that assist with the deployment, personalization, and continuous maintenance of clinical communication solutions are included in this category.

  • By Deployment

Based on the deployment, the global clinical communication & collaboration market is categorized into hosted and on-premise. The on-premise category leads the global clinical communication & collaboration market with the largest revenue share in 2023. With on-premise solutions, the organization's servers and infrastructure are used to install and maintain clinical communication and collaboration tools. Healthcare organizations have direct control over the software, data, and security procedures thanks to this deployment strategy. Software as a Service (SaaS) and cloud-based solutions, also known as hosted solutions, entails the installation of clinical communication and collaboration tools on external servers under the control of outside service providers.

  • By End-Use

Based on end-use, the global clinical communication & collaboration market is segmented into hospitals, clinical labs, and physicians. The hospital segment dominates the clinical communication & collaboration market. Hospitals make up a sizeable portion of the market, and they frequently need complete clinical communication solutions to enable efficient communication and cooperation between different medical specialists, departments, and administrative personnel. Clinical laboratories benefit from specific communication solutions designed to meet their particular workflows because they are involved in diagnostic testing and analysis.  Whether they work alone or in smaller medical practices, doctors have different communication demands. To provide prompt consultations, care coordination, and efficient communication with other healthcare stakeholders, solutions for this market segment frequently place a high priority on mobile communication, secure messaging, and real-time collaboration.

  • By Communication Type

Based on communication type, the global clinical communication & collaboration market is divided into voice, text, and video. The voice category dominates the market with the largest revenue share in 2023. Speak-to-one-another voice communication technologies are crucial for in-the-moment interactions between medical practitioners. In hospitals and other healthcare facilities, this includes phone calls, paging systems, and intercoms, which offer a rapid and effective way to deliver important information. Text communication solutions comprise written or typed messages, providing secure and asynchronous communication. This covers SMS alerts, email accounts, and secure messaging platforms.  Real-time visual interactions are made possible by video communication technologies, which facilitate distant cooperation, telemedicine, and virtual consultations.


Global Clinical Communication & Collaboration Overview by Region

The global clinical communication & collaboration market is categorized into North America, Europe, Asia-Pacific, and the Rest of the World. North America emerged as the leading region, capturing the largest market share in 2023. The area is known for its cutting-edge healthcare infrastructure, rapid adoption of new technologies, and commitment to providing patient-centered treatment. Innovative solutions have become more widely adopted as a result of strong regulatory frameworks and growing recognition of the value of efficient communication in the healthcare industry. The presence of large healthcare IT players and a proactive effort toward digital transformation contribute to North America's dominance. The region is leading and influencing the clinical communication and collaboration market as it is emphasizing technology improvements in healthcare.

Throughout the forecast period, Asia-Pacific is anticipated to post a significant CAGR. This rise can be ascribed to a rising need for innovative healthcare solutions, developing healthcare infrastructure, and greater awareness of the benefits of simplified communication in the region. The aging of the population, government programs supporting digital health, and the uptake of mobile technology all contribute to the market's growth. With healthcare modernization remaining a top priority, Asia-Pacific is expected to witness significant growth in clinical communication and collaboration solutions, which will enhance healthcare outcomes in a variety of markets.



Global Clinical Communication & Collaboration Competitive Landscape

In the global clinical communication & collaboration market, a few major players exert significant market dominance and have established a strong regional presence. These leading companies remain committed to continuous research and development endeavors and actively engage in strategic growth initiatives, including product development, launches, joint ventures, and partnerships. By pursuing these strategies, these companies aim to strengthen their market position, expand their customer base, and capture a substantial share of the market.

Some of the prominent players in the global clinical communication & collaboration market include,

  • TNS Inc.
  • Avaya LLC
  • Oracle
  • Cisco Systems, Inc
  • Halo Health Systems
  • Intel Corporation
  • Microsoft
  • NEC Corporation
  • Spok Holdings Inc.
  • Vocera Communications
  • Plantronics, Inc., and various others.


Global Clinical Communication & Collaboration Recent Developments

  • In June 2023, the 2023 State of Clinical Communications and Workflows Survey results were released by Becker's Healthcare and TigerConnect, a platform for clinical cooperation in healthcare. The demands for immediate clinical communication and collaboration solutions that improve workflows and expedite care delivery were highlighted by this survey, which revealed the different communication barriers faced by doctors.
  • In April 2023, the clinical communication and collaboration startup Mobile Heartbeat announced the details of its most recent partnership with Akkadian Labs, a firm that creates innovative unified communications (UC) provisioning automation solutions for managed service providers and businesses.
  • In January 2023, Masimo and Philips worked together to improve telehealth services for physicians and patients around the world. Through the integration of the Masimo W1, an advanced health-tracking watch, with Philips' enterprise patient monitoring ecosystem, this cooperation seeks to improve patient monitoring capabilities in home telehealth applications.


Scope of the Global Clinical Communication & Collaboration Market Report

Clinical Communication & Collaboration Market Report Segmentation



By Offerings

  • Solution
  • Services

By Deployment

  • Hosted
  • On-premise


By End-Use

  • Hospitals
  • Clinical Labs
  • Physicians

By Communication Type

  • Voice
  • Text
  • Video

By Geography

  • North America (USA, and Canada)
  • Europe (UK, Germany, France, Italy, Spain, Russia and Rest of Europe)
  • Asia Pacific (Japan, China, India, Australia, Southeast Asia and Rest of Asia Pacific)
  • Latin America (Brazil, Mexico, and Rest of Latin America)
  • Middle East & Africa (South Africa, GCC, and Rest of Middle East & Africa)

Customization Scope

  • Available upon request


  • Available upon request


Objectives of the Study

The objectives of the study are summarized in 5 stages. They are as mentioned below:

  • Global Clinical Communication & Collaboration Market Size and Forecast: To identify and estimate the market size for the global clinical communication & collaboration market segmented by offerings, by deployment, by end-use, by communication type, region and by value (in U.S. dollars). Also, to understand the consumption/ demand created by consumers of clinical communication & collaboration between 2019 and 2032.
  • Market Landscape and Trends: To identify and infer the drivers, restraints, opportunities, and challenges for the global clinical communication & collaboration market
  • Market Influencing Factors: To find out the factors which are affecting the sales of clinical communication & collaboration among consumers
  • Impact of COVID-19: To identify and understand the various factors involved in the global clinical communication & collaboration market affected by the pandemic
  • Company Profiling:  To provide a detailed insight into the major companies operating in the market. The profiling will include the financial health of the company's past 2-3 years with segmental and regional revenue breakup, product offering, recent developments, SWOT analysis, and key strategies.

Intended Audience

  • Healthcare IT Professionals
  • Technology Solution Providers
  • Governments, Associations, and Industrial Bodies
  • Academic and Educational Institutions
  • Research and Consulting Firms

Research Methodology

Our research methodology has always been the key differentiating reason which sets us apart in comparison from the competing organizations in the industry. Our organization believes in consistency along with quality and establishing a new level with every new report we generate; our methods are acclaimed and the data/information inside the report is coveted. Our research methodology involves a combination of primary and secondary research methods. Data procurement is one of the most extensive stages in our research process. Our organization helps in assisting the clients to find the opportunities by examining the market across the globe coupled with providing economic statistics for each and every region.  The reports generated and published are based on primary & secondary research. In secondary research, we gather data for global Market through white papers, case studies, blogs, reference customers, news, articles, press releases, white papers, and research studies. We also have our paid data applications which includes hoovers, Bloomberg business week, Avention, and others.

Data Collection

Data collection is the process of gathering, measuring, and analyzing accurate and relevant data from a variety of sources to analyze market and forecast trends. Raw market data is obtained on a broad front. Data is continuously extracted and filtered to ensure only validated and authenticated sources are considered. Data is mined from a varied host of sources including secondary and primary sources.

Primary Research

After the secondary research process, we initiate the primary research phase in which we interact with companies operating within the market space. We interact with related industries to understand the factors that can drive or hamper a market. Exhaustive primary interviews are conducted. Various sources from both the supply and demand sides are interviewed to obtain qualitative and quantitative information for a report which includes suppliers, product providers, domain experts, CEOs, vice presidents, marketing & sales directors, Type & innovation directors, and related key executives from various key companies to ensure a holistic and unbiased picture of the market. 

Secondary Research

A secondary research process is conducted to identify and collect information useful for the extensive, technical, market-oriented, and comprehensive study of the market. Secondary sources include published market studies, competitive information, white papers, analyst reports, government agencies, industry and trade associations, media sources, chambers of commerce, newsletters, trade publications, magazines, Bloomberg BusinessWeek, Factiva, D&B, annual reports, company house documents, investor presentations, articles, journals, blogs, and SEC filings of companies, newspapers, and so on. We have assigned weights to these parameters and quantified their market impacts using the weighted average analysis to derive the expected market growth rate.

Top-Down Approach & Bottom-Up Approach

In the top – down approach, the Global Batteries for Solar Energy Storage Market was further divided into various segments on the basis of the percentage share of each segment. This approach helped in arriving at the market size of each segment globally. The segments market size was further broken down in the regional market size of each segment and sub-segments. The sub-segments were further broken down to country level market. The market size arrived using this approach was then crosschecked with the market size arrived by using bottom-up approach.

In the bottom-up approach, we arrived at the country market size by identifying the revenues and market shares of the key market players. The country market sizes then were added up to arrive at regional market size of the decorated apparel, which eventually added up to arrive at global market size.

This is one of the most reliable methods as the information is directly obtained from the key players in the market and is based on the primary interviews from the key opinion leaders associated with the firms considered in the research. Furthermore, the data obtained from the company sources and the primary respondents was validated through secondary sources including government publications and Bloomberg.

Market Analysis & size Estimation

Post the data mining stage, we gather our findings and analyze them, filtering out relevant insights. These are evaluated across research teams and industry experts. All this data is collected and evaluated by our analysts. The key players in the industry or markets are identified through extensive primary and secondary research. All percentage share splits, and breakdowns have been determined using secondary sources and verified through primary sources. The market size, in terms of value and volume, is determined through primary and secondary research processes, and forecasting models including the time series model, econometric model, judgmental forecasting model, the Delphi method, among Flywheel Energy Storage. Gathered information for market analysis, competitive landscape, growth trends, product development, and pricing trends is fed into the model and analyzed simultaneously.

Quality Checking & Final Review

The analysis done by the research team is further reviewed to check for the accuracy of the data provided to ensure the clients’ requirements. This approach provides essential checks and balances which facilitate the production of quality data. This Type of revision was done in two phases for the authenticity of the data and negligible errors in the report. After quality checking, the report is reviewed to look after the presentation, Type and to recheck if all the requirements of the clients were addressed.

Frequently Asked Questions

On the basis of Geography, the clinical communication & collaboration market is classified into North America, Europe, Asia Pacific, and the Rest of the world.
According to clinical communication & collaboration market research, the market is expected to grow at a CAGR of ~18.9% over the coming years.
Asia-Pacific is expected to register the highest CAGR during 2024 - 2032.
North America held the largest share in 2023.
The major players operating in the global clinical communication & collaboration market include TNS Inc. (AGNITY Inc.); Avaya LLC; Oracle; Cisco Systems, Inc.; Halo Health Systems; HILLROM & WELCH ALLYN (Baxter International); Intel Corporation; Microsoft; NEC Corporation; Spok Holdings Inc.; Vocera Communications; Plantronics, Inc., and various others.

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